Communication & Group Dynamics

Bruce W. Tuckman – Forming, Storming Norming and Performing in Groups  – one of the most quoted models of group developmental sequence produced in the 1960s.

The Corporation for National & Community Service has a National Service Knowledge Network with an additional explanation and image of group dynamics built upon Tuckman’s work.

Communication is More than Words, an Infopeople online course led by Cheryl Gould and its course resources list.

Creating the Best Workplace on Earth – preview of an article by Rob Goffee and Gareth Jones (Harvard Business Review, May 2013).

Dare to Disagree –  Margaret Heffernan talks about people in organizations being too afraid of conflict.  Surveys showed that 85% of American and European executives had issues or concerns at work that they are afraid to raise.  They were afraid of the conflict; afraid of the ensuing arguments they couldn’t manage; and afraid to lose.  Her suggestion is to make sure that you have someone that will question you.  She says you need to see conflict as thinking and then get really good at it.

Decision Making Techniques: How to Make Better Decisions – includes 40+ models, techniques, and analyses for better decision making.

Decisive: How to Make Better Choices in Life and Work by Chip Heath and Dan Heath (New York: Crown Business, 2013)

Difficult Conversations: How to Discuss What Matters Most by Bruce Patton, Douglas Stone, and Sheila Heen (New York, N.Y. : Viking, 1999)

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time by Susan Scott (London: Piatkus, 2009) – illuminates the path to a new degree of authenticity, a new way of expressing who you are, and what you believe, as a person and a leader. Scott explains the keys to regularly engaging in frontier conversations with yourself, colleagues, customers, friends, family, and the unknown future emerging around you.

The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni (San Francisco: Jossey-Bass, 2002)

Group Dynamics – this Wikipedia entry covers the History, Key Theorists, Intragroup Dynamics, and Intergroup Dynamics of group dynamics

Make Better Decisions – preview of an article by Thomas H. Davenport (Harvard Business Review, November 2009)

Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators by Patrick Lencioni (San Francisco: Jossey-Bass, 2005)

RESOLVE – a non-profit organization dedicated to advancing the effective use of consensus building in public decision-making – the Resources section is divided into Principles, Tools, Reports & Papers, and Talks & Presentations

What You Don’t Know About Making Decisions – preview of an article by David A. Garvin and Michael A. Roberto (Harvard Business Review, September 2001)

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